Support
This Shipping Policy explains how RAGHUNI packs, ships, and delivers orders across India — including timelines, charges, COD rules, tracking, and what to do if something goes wrong in transit.
Last updated: July 2026
We ship certified refurbished products through reputed courier/logistics partners with tracking wherever serviceable. Delivery estimates begin after order confirmation and successful payment/COD verification.
Business days generally mean Monday–Saturday, excluding public holidays and courier non-service days in your area.
We deliver to most PIN codes across India. Some remote, restricted, or courier-blacklisted PIN codes may be unserviceable or limited to prepaid orders only.
If your PIN code is unserviceable, our team will contact you to arrange an alternate address, upgrade shipping mode, or cancel with refund.
Timelines below are estimates after dispatch and can vary by courier capacity, weather, local restrictions, and peak seasons:
Devices are packed to reduce transit risk using protective materials appropriate for laptops/desktops/monitors. Original OEM retail boxes may not always be available for refurbished goods; safe outer packaging is used instead.
Please keep the packaging for at least 14 days in case a return/warranty reverse pickup is needed.
Once shipped, tracking information is shared when the courier assigns an AWB/consignment number. You can track status on the courier website/app using that number.
If tracking is not updated for an unusually long period, contact us with your order ID and AWB. We will follow up with the logistics partner.
Couriers usually attempt delivery during working hours. Someone should be available at the shipping address to receive and acknowledge the package.
The package may be handed to you, a family member, office receptionist, or authorized person at the address. Ensure your phone number is reachable for OTP/calls.
If you need to change the delivery address after placing an order, contact support immediately. Changes are possible only if the order is not yet dispatched or if the courier allows an in-transit redirect (not guaranteed).
Landmark, alternate phone number, and building access instructions help reduce failed deliveries — especially for offices and gated societies.
Wherever possible, inspect the outer package before accepting. If the carton is badly crushed, wet, or opened, note it with the courier and share unboxing photos/video with us right away.
For high-value items, a short unboxing video (package seal → opening → device serial/power-on) helps resolve transit-damage claims faster.
Title and risk in the goods generally pass to the customer upon successful delivery acknowledgment at the shipping address, except where transit loss/damage is proven and claimed promptly with evidence.
Until delivery, RAGHUNI and/or its logistics partners remain responsible for shipment handling under standard courier terms.
Bulk orders may ship in multiple cartons or pallets with a separate delivery schedule. Partial deliveries can occur when stock is released in lots.
For enterprise orders, delivery challans, e-way bills (where applicable), and GST invoices are provided as per statutory requirements and the commercial agreement.
Phone/WhatsApp: +91 99131 35375
Email: hello@raghuni.in
Include your order ID and tracking/AWB number (if any) when you write to us about delivery issues.