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Return Policy

This Return Policy explains when you can return a product purchased from RAGHUNI, what condition it must be in, how refunds work, and which cases are not eligible.

Last updated: July 2026

1. Overview

We want you to be satisfied with your refurbished purchase. If something is wrong with the order, or you change your mind within the allowed window, you can request a return subject to the conditions below.

Returns are different from warranty claims. Returns cover early post-delivery issues and change-of-mind cases. Functional failures after the return window are handled under the Warranty Policy.

2. Return window

  • Standard return window: 14 days from the date of delivery
  • The request must be raised within this window through support / WhatsApp / email with your order ID
  • Pickup or drop-off must be scheduled promptly after approval; delays may affect eligibility
  • For wrong-item or dead-on-arrival (DOA) cases, raise the request within 48 hours of delivery when possible so we can prioritize resolution

3. Types of return requests

We classify return requests to apply the right logistics and refund rules:

  • DOA / major functional issue on arrival: device does not power on or has a critical fault out of the box
  • Wrong item / wrong configuration: delivered model or key specs do not match the invoice/listing
  • Damaged in transit: visible packaging/device damage at delivery (please share unboxing photos/video)
  • Change of mind: you no longer want the product even though it matches the listing and works as expected

4. Eligibility checklist

To be accepted, returned products generally must meet all of the following:

  • Request raised within the return window
  • Product is unused beyond reasonable testing (power-on, basic checks)
  • All original accessories are included (charger, cable, freebies, manuals if supplied)
  • Original packaging is retained in usable condition whenever possible
  • Serial number / service tag matches the invoice
  • No physical damage, liquid damage, or unauthorized modifications after delivery
  • No missing parts (RAM/SSD/covers/doors/rubber feet, etc.)
  • Device is free of customer BIOS passwords, MDM/Find My locks where applicable, or such locks are removed before return

5. Non-returnable / limited cases

  • Products damaged by the customer after delivery
  • Orders where seals/parts were tampered with or internals were opened
  • Missing mandatory accessories that were billed/included
  • Clearance / final-sale items marked non-returnable on the product page
  • Software downloads, gift cards, or service fees (if any)
  • Returns requested after the 14-day window (may still be reviewed under warranty if a defect exists)

6. How to start a return

  • Contact support with order ID, product name, and reason for return
  • Share clear photos/videos: device, issue, packaging, and accessories
  • Wait for approval and RMA instructions — do not self-ship without confirmation
  • Pack the product safely with all accessories; use original box if available
  • Hand over to our pickup partner or drop at the approved location as instructed

7. Inspection after receipt

All returns are inspected at our facility. Approval of a return request is provisional until inspection is complete.

If the product fails inspection (for example: physical damage not disclosed, missing parts, or different fault than reported), we may reject the return, offer partial refund, or return the product to you. Any reverse logistics costs in rejected cases may apply.

8. Refunds & replacements

Once inspection is successful, we process one of the following based on the case and stock availability:

  • Full refund of product price for eligible returns
  • Replacement with same/equivalent configuration (subject to stock)
  • Store credit for faster resolution when preferred by the customer

9. Refund timelines & methods

  • Prepaid (UPI/card/net banking): usually 5–7 business days after successful inspection, to the original payment method
  • COD orders: refund via UPI/bank transfer after we verify your account details (typically 5–7 business days post inspection)
  • Bank/payment partner processing times may add additional days beyond our initiation
  • Shipping charges (if paid separately and non-free) are refundable for DOA/wrong-item cases; change-of-mind returns may exclude outbound shipping or include pickup fees

10. Return shipping charges

  • DOA, wrong item, or transit damage (validated): reverse pickup usually arranged at RAGHUNI’s cost
  • Change-of-mind returns: reverse logistics fee may apply and will be communicated before pickup
  • If you self-ship without approval, shipping costs are generally not reimbursable

11. Partial refunds

A partial refund may be offered if the product is returnable but not in resaleable condition due to missing accessories, packaging damage, or minor post-delivery issues that reduce remanufacturing value. Any such adjustment will be explained before final settlement.

12. Cancellations before delivery

You may request cancellation before the order is dispatched. Once dispatched, cancellation converts into a return/refusal-at-delivery process and may involve courier constraints.

If you refuse delivery without a valid defect/wrong-item reason, reverse logistics fees may be deducted from the refund.

13. Contact for returns

Phone/WhatsApp: +91 99131 35375

Email: hello@raghuni.in

Please use the subject line “Return Request – <Order ID>” for email so we can prioritize your case.

Still have questions? Call +91 99131 35375 or email hello@raghuni.in. For company background, see About Us.
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